IT Specialist

Company Description

NextGen Protection Companies, Inc. is currently hiring for the position of Service Coordinator to join our growing team.

NextGen specializes in fire alarm/fire sprinkler installation, service, and inspections as well as other low-voltage services including security alarms, camera systems and access control.

Job Description

You will be responsible for responding to Tier 1 and 2 level tickets, based in a Windows environment. This position will be responsible for troubleshooting software, systems, VoIP, printers, scanners, and drivers. Familiarity with ticketing systems, remote tools, and cloud environments is strongly preferred. The right person will be comfortable communicating via telephone, email, and will have a willingness to help others!

Qualifications

Would you answer YES to the following?

• Do you enjoy working in a fast paced environment?
• Are you the type of person that likes responding to the needs of others?
• Do you like delivering top notch customer service?
• Do you enjoy accomplishing goals and tasks daily?
• Do you have a high level of energy?
• Are you good at problem solving?
• Do you enjoy setting up and troubleshooting IT equipment?

Additional Information

Benefits

Competitive benefits

401(k)

Medical/Dental